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Frequently Asked Questions

What should I do if I'm not sure what kind of logo I want?

    You are not alone. Many of our clients are unsure of what they want or need. Give us as much information as you can about what you like on the questionnaire. Or, you can tell us "to go for it" and we're happy to do that, too.

Do you guarantee your logo design work?

    We want our clients to be completely satisfied, so we offer a 100% satisfaction guarantee. What that means is we will continue to revise your logo design until you receive exactly what you want (most packages) at no extra charge!

What are the differences between your logo packages?

    The CGD Basic package offers the quickest turnaround and is just right if you're looking for a logo for Web use. If you need a black and white version, color variants, etc... and want more design concepts, choose the CGD Advanced or CGD Pro package. All packages can have add on services applied to them which includes options such as stationary design (business cards and letterhead), Internet advertising banner design and basic animated logos.

How many designs will you send me to choose from?

    It depends on the package you choose. You will get 3 unique concepts with the CGD Basic package, 5 with the CGD Advanced and 8 with CGD.  Each design concept includes a minimum of 3 variations.

Are there extra fees for extra colors or other details?

    No. You can choose how many colors or special effects you want in your logo. Revisions are always at no cost to you. Regarding colors, you can find desired color(s) here, and write its code when you order.  Print shops may charge extra for gradient or multi-colored logos over basic 1-3 color designs so please keep this in mind when ordering.

When will I receive the first draft of my logo designs?

    It depends on the package you choose.
    CGD Basic: 3 working days
    CGD Advanced: 3 working days
    CGD Pro: 5 working days
    Other Packages: please email us.

How will you deliver my new logo?

    We will email you your logo master file which may include .eps and .ai file formats as well as jpeg and .gif files and other formats depending on the package that you order.  When file sizes are too large for some email and service providers, a download site will be set up and you will be sent a link to download your files.  .eps and .ai file formats are easily viewable with any graphics program ( ACDSee®, CorelDRAW®, Adobe Illustrator®, Adobe Photoshop®,...).

Can I use my new logo on my website?

    Yes. You will receive a Web-ready file so you can use your logo on a website immediately.

Where else can I use my logo?

    We will send you computer files in different file formats (e.g. .eps, .ai, .jpg, .gif), so you can use your logo on a Mac or PC, and with commonly available software for those platforms. You will be able to use your logo in desktop publishing, on Web sites and in designing any print materials. You can use your logo on just about anything with the file formats we send you - on mouse pads, coffee cups, sticky notes, tote bags, pens, t-shirts, automobiles and billboards.

Why are other logo designs offered at $99, $79, or less?

    Some logo designers use recycled designs, clip art, or get inspiration from existing designs. At Crisp Graphic Design, we create a unique, memorable logo for every customer based on your input and exacting needs. Plus, we include unlimited revisions on most packages as well as color variations and other logo design alternatives, often at no extra charge. We think you'll be happy with the service we provide and the results.

What happens if I need to cancel an order you've already started on?

    Sometimes a client needs to stop work on a logo they  have ordered. If a project is canceled or stale-dated, some fees may apply. Check our Terms of Service.

I live in a different country. Can I order a logo from you?

    Your location is no problem at all! That's the beauty of the Internet!  We have designed logos for companies across the world including USA, Canada, UK, Sweden, Germany, Spain, France, Italy, Greece, Switzerland, Hungary, Brazil, Japan, Australia, Indonesia, Thailand, Singapore, Malaysia, China and more. The Internet enables us to work with clients in almost any country. And we accept all forms of currency using our third party money transfer service (i.e. PayPal). 

Who owns the copyright to my logo?

    You own your logo copyright. We just retain the right to display the artwork in our portfolio and advertising materials.


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